Job Title: Customer Service Clerk I
Weekly Hours: 16 hours per week; includes weekends and evening hours
Overview: WPL staff members put quality in people’s lives by listening to constituents’ needs, identifying community issues, and responding with relevant solutions while responsibly managing resources. Library Services staff ensures all patron requests are satisfied with quality customer service at all times. Customer Service team members serve as the first contact for patrons in person and on the phone and answer basic questions about library services, assist the public in using library equipment, check out materials and collect fees and fines when patrons are unable to use self-service circulation equipment, and create and maintain patron records.
Education and Experience:
High school diploma or G.E.D.
College degree or experience preferred
1 year of experience in customer service
Pleasant personality, able to work with a diverse public and staff
Excellent listening and telephone skills
Able to work efficiently and independently and complete assignments with limited supervision
Able to accurately handle and account for money
Familiar with computer productivity software, e-mail and timesheets
Sound decision maker, able to respond appropriately in interpreting and applying policy
Able to accurately type and/or put items in order, alphabetically and numerically
Fluent in English, oral and written; fluent in Spanish a plus
Send resume to: Waukegan Public Library
128 N. County St.
Waukegan, IL 60085
Email resume to: jobs [at] waukeganpl [dot] info No telephone calls please
Join Our Team
The Waukegan Public Library serves an ethnically and culturally diverse community of approximately 90,000. We are seeking an outgoing, service oriented staff to learn and grow in the profession, in a stimulating and challenging environment.
The Waukegan Public Library is an equal opportunity employer. No applicant for employment shall be discriminated against because of age, race, color, religion, sex, marital status, national origin, or disability.
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